If customers want to cancel your order after placing it on acemagic.com, please contact the ACEMAGIC official store via email within 24 hours. Please note that we will not be able to process cancellations if the order has already been shipped. We apologize for any inconvenience this may cause.
The time from when the consumer places an order to when the merchant processes the order: 48 hours. If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.
Refunds will be issued once the item arrives at our warehouse. Processing time typically takes 3-5 working days. The refund will be credited back using the same method as when your initial order was made.
Within 30 days of the date of purchase from the acemagic.com website, ONLY items of equal or lower value are eligible for returns for exchange. No returns will be accepted without a Returns Authorization number (RA#).
Once we receive your return or exchange, please allow 3 to 5 business days for processing.
To inquire about the return address, please contact customer service at the following email address: service@acemagic.com
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