Malware Event – ACEMAGIC_US


Our after-sales team immediately explained the situation to the customer and proposed three solutions.

Program Optimization

Our R&D department has modified the code of the EDNVE software according to Microsoft's requirements.

Digital Certification

We are actively applying for Microsoft's official digital certification and joining the Microsoft Store to provide security guarantees for subsequent development.

Certification Authority

Authoritative organizations and anti-virus software Avast are conducting virus detection, and a complete detection report will be issued after the detection is completed.

Latest Statement

Update April 15, 2024

ACEMAGIC products have been confirmed virus-free through Avast virus scanning and subsequently added to the Avast whitelist. We are dedicated to stringent security measures to ensure ongoing product safety and customer confidence. Moving forward, we will collaborate with additional authoritative organizations for comprehensive testing and transparent disclosure of results.

UPDATE March 29, 2024

Reinforcing Product Security and Trust at ACEMAGIC

In response to the recent virus incident announced on February 21, 2024, ACEMAGIC has taken proactive measures to enhance product security and rebuild consumer trust. We are pleased to confirm that our latest products have undergone comprehensive scans using Microsoft Security Intelligent, affirming their integrity and ensuring they remain free of any viruses.

It's important to note that while our previous assertion regarding the use of Microsoft Defender was accurate, this time, we employed Microsoft Security Intelligent for an additional layer of scrutiny. This underscores our commitment to leveraging the latest and most robust security tools available to safeguard our customers' privacy and ensure product security.

Furthermore, we want to emphasize our dedication to meticulous scrutiny and testing throughout the product development process. Every step and every line of code is subject to rigorous review and testing to ensure that user privacy receives 100% protection. This commitment extends beyond mere compliance; it's ingrained in our culture and reflected in our practices.

At ACEMAGIC, we understand the paramount importance of user privacy and product security. We pledge to continue our unwavering efforts to uphold these principles, ensuring that our customers can trust in the reliability and security of our products.

We deeply appreciate the trust and support of our customers, and we remain steadfast in our commitment to providing them with superior products and services while safeguarding their privacy with the highest standards of security.

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Real Customer Cases

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