Dear Valued Customers and Community Members，
We extend our sincere apologies for the concerns raised regarding certain ACEMAGIC Mini PC models. We acknowledge that a portion of our devices encountered an issue related to the inclusion of the Bing search engine during the pre-installation process. We deeply regret any inconvenience this may have caused.
Upon thorough investigation, we discovered that this issue stemmed from our previous supplier of bulk installation systems. They independently added this pre-installed software without our explicit authorization. We have taken immediate action by severing ties with this supplier and transitioning to a new partner, ensuring strict adherence to our transparency and user-centric values.
To rectify this situation and demonstrate our commitment to your satisfaction, we are offering a solution to all users affected by this issue. We provide direct access to download a clean, unaltered system for the impacted models. As a token of our apology, we are also offering a $60 discount coupon "ACEDMFS60" applicable to any ACEMAGIC product of your choice.
For customers troubled by privacy issues post-purchase, we present a solution: the option to reinstall, download and install a clean system.
Tutorial available here https://www.youtube.com/watch?v=Qf6V1f1HTv0
You can find the links to these unaltered system installations for specific models below:
S1 Windows11 Pro 22H2: Link
AD08(12900H) Windows11 Pro 22H2 No browser version: Link
AK1 Plus RGB Windows 11 Pro: Link
At ACEMAGIC, our unwavering goal remains to deliver high-quality, dependable Mini PCs that surpass your expectations. We reassure you of our team's unwavering dedication to promptly addressing any issues and upholding the trust you place in us.
Should you have any further inquiries or feedback, please do not hesitate to contact our customer support team: service@acemagic.com. Your satisfaction remains our utmost priority.
Thank you for your continued support and trust in ACEMAGIC.
